Data Protection Complaints Policy

Purpose

My Freelance Admin Ltd is committed to protecting personal data and handling any concerns fairly, transparently and promptly.

This policy explains how individuals can make a complaint about the way we have collected, used, stored or managed their personal data.

What is a Data Protection Complaint?

A data protection complaint may relate to:

• How personal data has been collected or used
• Requests to access personal data
• Requests to correct or delete personal data
• Data retention concerns
• Data sharing concerns
• A personal data breach
• Any other concern relating to an individual's data protection rights

How to Make a Complaint

Complaints can be submitted by email to:

info@myfreelanceadmin.com

Please include as much information as possible to help us investigate your concern.

What Happens Next?

Upon receiving a complaint, we will:

1. Acknowledge receipt within 30 days.
2. Review the details of the complaint.
3. Make reasonable enquiries to investigate the matter.
4. Keep the complainant informed where appropriate.
5. Provide a written response explaining our findings and any actions taken.

We aim to resolve complaints as quickly as possible and, where appropriate, within three months.

Record Keeping

We maintain a record of all data protection complaints, including:

• Date received
• Nature of complaint
• Actions taken
• Outcome
• Date closed

Escalation

If a complainant remains dissatisfied with our response, they have the right to contact the Information Commissioner's Office (ICO).

Website: https://www.ico.org.uk

Review

This policy will be reviewed annually and updated where necessary to reflect legal or operational changes.

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