Jenny W

Jenny W – Admin Support, Customer Service & Training-Ready Tech Skills

Bringing clarity, calm, and confidence to your business systems

Jenny supports growing businesses with the kind of structured, reliable admin that makes everything run smoother. With a background in teaching, customer service, and corporate training, she’s the person you want when you need processes organised, communication streamlined, and new tools or systems brought to life.

Clients value her initiative, calm presence, and ability to pick things up quickly — whether that’s a CRM, finance workflow, or bespoke tech platform.

Key Areas of Support

• Day-to-day admin, scheduling, and client communication
  
• Customer service and inbox management (including chat systems like Intercom)
  
• CRM and data management — setup, updates, and reporting
  
• Finance admin — preparing information for bookkeepers, issuing invoices, and building tracking systems
  
• Training and onboarding — creating clear guides, coordinating live sessions, or delivering team training
  
• Tech-based admin — learning new software and supporting clients through setup and use
  

Real-World Experience

Over her time with My Freelance Admin, Jenny has supported a wide range of businesses — from startups and consultancies to creatives and property professionals.

She’s managed customer service through Intercom for a bespoke tech platform, which required her to learn the system inside out and confidently handle user queries and platform updates. She’s supported a consultancy with finance administration, setting up systems to track invoices and streamline communication between teams and bookkeepers.

Jenny’s also handled property development admin, acting as the go-between for a developer and subcontractors, managing lifestyle admin, and supporting grant applications. Her experience spans data resourcing for an online property tech platform, social media scheduling for a designer, Reddit content management, and YouTube strategy and accountability support for an artist, poet, and healer — helping them stay consistent, refine their approach, and maintain creative focus.

Whatever the project, Jenny brings the same focus: understanding how things work, simplifying what’s complex, and creating systems that help teams feel supported and in control.

Adapting with AI

Jenny is already incorporating AI tools into her day-to-day admin and customer service work — from improving communication workflows to managing content ideas and automating small, repetitive tasks.
In early 2026, she’ll be taking this further with dedicated AI training, building her skills to help businesses use emerging tools confidently and ethically for smoother, smarter operations.

What She’s Known For

Jenny combines logical, systems-based thinking with an approachable, teaching-led communication style. She’s patient, precise, and proactive — turning messy processes into manageable workflows and helping clients feel more confident in their tools.

She’s particularly valued for her ability to learn fast, document clearly, and support others through change — whether that’s a system migration, new training rollout, or a busy period where things just need to get done.

Ideal Clients

Jenny is the right fit for:

• Businesses implementing or refining systems and tools
  
• Teams offering training or onboarding to staff or clients
  
• Consultants, coaches, and service providers who value structured, proactive support
  
• Tech-driven companies that need a VA who “gets” the technical side as well as the human one
  

A Little More About Jenny

🎯 Geeky guilty pleasure: Physics (of course!) — and creating clarity from chaos.

Ready to work with Jenny?

Whether you need consistent admin support, customer service you can trust, or help creating training that actually works — Jenny’s the steady hand your business needs.

Jenny also leads our Corporate Training Support service — helping businesses turn complex systems into simple, repeatable training that actually works.

https://www.myfreelanceadmin.com/services/corporate-training-package